Samsung Washer Ub / UE Error Code: Suspension Rods Part (#DC97-16350U)
Quick Answer: The Ub (Unbalanced) or UE error code on a Samsung washing machine means the drum is bouncing violently during the spin cycle. On Samsung top-load washers, this is notoriously caused by worn-out 4-corner Suspension Damper Rods (#DC97-16350U / #DC97-16350E).
⚠️ Why Recalibrating Your Samsung Washer Only Works for 1 Day: YouTube videos tell you to run 'Calibration Mode' to fix Ub/UE. Calibration only resets the weight sensor—it cannot fix worn-out physical Suspension Rods (#DC97-16350U) that let the heavy tub slam against the metal walls!
#1 Most Common Fix: Samsung Top-Load Suspension Rod Kit (Set of 4)
Official OEM Part Number: #DC97-16350U
⏱️ Install Time: 20 Minutes (Lift top deck, swap 4 rods) | 💰 Avg Cost: $29.99 – $42.00
Step 1: Free 2-Minute Reset & Test
- Open the lid and push down firmly on the center of the wash basket with both hands, then release: if the basket bounces up and down more than once, your 4 corner suspension rods (#DC97-16350U) are shot.
- To run Samsung Calibration Mode: Empty the drum, turn power ON, hold 'Temp' and 'Delay End' together for 3 seconds until 'Cb' appears, and press Start.
- If Ub/UE returns on your next load of towels, replace the 4 Suspension Rods (#DC97-16350U).
Step 2: Symptom & Part Number Lookup Table
| Symptom | Required OEM Part | Difficulty & Cost | Action |
|---|---|---|---|
| Top-load Samsung washer bangs loudly, resets timer from 9 min back to 22 min, and flashes Ub / UE Cause: Worn out damper springs on the 4 corner Suspension Rods | Samsung Suspension Rod Set (4-Pack)#DC97-16350U | Easy DIY (20 min) Est: $33.99 | Check Price on Amazon → |
| Front-load Samsung washer shakes excessively and displays Ub / UE during high-speed spin Cause: Weakened lower tub Shock Absorbers | Samsung Front-Load Shock Absorber#DC66-00470A | Easy DIY (25 min) Est: $24.50 | Check Price on Amazon → |
Frequently Asked Questions
Why does my Samsung washer keep refilling with water when trying to spin (Ub error)?
When worn suspension rods (#DC97-16350U) allow the tub to wobble, the computer aborts the spin, fills the tub with water to redistribute the clothes, drains it again, and repeats up to 3 times before stopping with Ub.