Samsung Washer 5C / 5E / ND Error: Drain Fix & Pump Part (#DC31-00054A)
Quick Answer: The 5C, 5E, or ND (Not Draining) error code on a Samsung washing machine means water failed to drain from the drum within 15 minutes. It is caused by coins or lint blocking the front debris filter or a burned-out Drain Pump Motor (#DC31-00054A).
⚠️ Why Cleaning the Filter Didn't Work: If you cleared the front coin trap and 5C/5E still comes back every second wash, the magnetic impeller inside your drain pump (#DC31-00054A) has developed shaft play and stalls when the water is hot!
#1 Most Common Fix: Samsung OEM Drain Pump Motor
Official OEM Part Number: #DC31-00054A
⏱️ Install Time: 20 Minutes (Standard Phillips screwdriver) | 💰 Avg Cost: $21.99 – $32.00 (Saves $300 service call)
Step 1: Free 2-Minute Reset & Test (Try This First)
Before ordering replacement parts, perform this quick reset sequence to rule out a temporary sensor trip:
- Open the small access door at the bottom-right front corner of your Samsung washer.
- Pull out the black emergency drain tube, uncap it into a bowl, and drain all water from the tub.
- Unscrew the white debris filter counter-clockwise, remove any trapped socks, hairpins, or coins, and check that the impeller blades behind it spin freely.
- Plug the machine back in and run a 'Spin Only' cycle to test.
Step 2: 60-Second Symptom & Part Number Lookup Table
Match your exact Samsung 5C / 5E / ND symptom below to get the factory replacement part number:
| What You Are Seeing (Symptom) | Required OEM Part & Number | Difficulty & Cost | Direct Part Link |
|---|---|---|---|
| Debris filter is clean, but washer hums loudly or stops mid-cycle with 5C / 5E / ND Cause: Seized or worn Drain Pump Motor |
Samsung Drain Pump Motor#DC31-00054A |
Easy DIY (20 min) Est: $23.99 |
Check Price on Amazon → |
| Top-load Samsung washer shows 5C / ND error Cause: Failed Top-Load Drain Pump Assembly |
Samsung Top-Load Drain Pump#DC97-19289F |
Easy DIY (15 min underneath) Est: $29.50 |
Check Price on Amazon → |
Frequently Asked Questions (Samsung 5C / 5E / ND)
Are Samsung error codes 5C, 5E, SE, and ND all the same?
Yes! 5C (newer models), 5E (older models), SE (which is 5E read upside down on 7-segment displays), and ND (Not Draining) all mean the exact same thing: the drain pump system is blocked or has failed.