LG Washer UE Error Code: Spin Balance Fix & Shock Absorber Part (#383EER3001G)
Quick Answer: The UE (Unbalanced Load Error) code on an LG washing machine means the drum is shaking excessively during the spin cycle. If redistributing clothes does not help, worn-out Shock Absorbers (#383EER3001G) on front-loaders or Damper Suspension Rods (#4901FA1704E) on top-loaders must be replaced.
⚠️ Lowercase 'uE' vs Uppercase 'UE': Lowercase 'uE' is normal—it means the washer is adding water to untangle clothes automatically. Uppercase 'UE' means it failed after 3 attempts and stopped! If you get UE even on normal loads, your 3 bottom shock absorbers (#383EER3001G) have lost their friction grease.
#1 Most Common Fix: LG Front-Load Shock Absorber Kit (Set of 3)
Official OEM Part Number: #383EER3001G
⏱️ Install Time: 25 Minutes (2 locking pins per shock) | 💰 Avg Cost: $26.99 – $36.00 (Saves $300 service call)
Step 1: Free 2-Minute Reset & Test (Try This First)
Before ordering replacement parts, perform this quick reset sequence to rule out a temporary sensor trip:
- Open the washer door and untangle heavy items (never wash a single heavy bath mat or pillow alone—add 2 towels to counter-balance the drum).
- Rock the washer diagonally by pushing on the top corners: if the cabinet wobbles on the floor, adjust the front leveling feet.
- Push down hard on the inner stainless steel drum with your hand and let go: if it bounces up and down like a pogo stick instead of stopping stiffly, replace the Shock Absorbers (#383EER3001G).
Step 2: 60-Second Symptom & Part Number Lookup Table
Match your exact LG UE / uE symptom below to get the factory replacement part number:
| What You Are Seeing (Symptom) | Required OEM Part & Number | Difficulty & Cost | Direct Part Link |
|---|---|---|---|
| Front-load LG washer bangs loudly during spin and throws uppercase UE repeatedly Cause: Worn out lower tub Shock Absorbers |
LG Shock Absorber Kit (3 Dampers + 6 Pins)#383EER3001G |
Easy DIY (25 min via back panel) Est: $29.99 |
Check Price on Amazon → |
| Top-load LG washer shakes violently, hits the sides of the cabinet, and flashes UE Cause: Weakened 4-corner Suspension Rods |
LG Top-Load Suspension Rod Set (4-Pack)#AJU75632502 |
Easy DIY (20 min) Est: $34.50 |
Check Price on Amazon → |
Frequently Asked Questions (LG UE / uE)
Why does my LG washer get stuck at 9 minutes or 11 minutes left before showing UE?
The 9-to-11-minute mark is when the washer attempts to ramp up to high-speed spin. If the shock absorbers (#383EER3001G) or suspension rods (#AJU75632502) are worn out, the vibration sensor aborts the spin, adds water to rebalance, resets the timer back to 18 minutes, and eventually displays UE.